FAQS
What types of payment methods do you accept? We accept all major credit cards, PayPal, and other electronic payment methods.
How long does it take to process and ship my order? It takes approximately 2-4 weeks for us to process and ship your order. All orders are shipped with a tracking number that will be received in a shipping confirmation email.
Can I cancel my order? Yes, you can cancel your order within 24 hours of placing your order. After this time period, we cannot guarantee that we will be able to cancel your order. If you need to cancel your order, please contact us at shopcooperluandco.com@gmail.com.
Do you offer refunds? We only offer refunds for substantial defects in our products. If you receive a defective product, please contact us at shopcooperluandco.com@gmail.com within 7 days of receiving your order.
Can I exchange an item? We do not offer exchanges on customized orders if the product has started production. Please contact us via email at shopcooperluandco.com@gmail.com
How do I know what size to order? Most clothing runs TTS unless otherwise stated. If you have any questions about sizing, please contact via the support chat in the bottom right.
How can I track my order? You can track your order using the tracking number provided in your shipping confirmation email.
How do I know if my order has shipped? You will receive a shipping confirmation email with your tracking number once your order has shipped.
What should I do if my order is damaged? If your order is damaged during shipping, please contact us at shopcooperluandco.com@gmail.com within 7 days of receiving your order.
How can I contact customer service? You can contact customer service by emailing us at shopcooperluandco.com@gmail.com. We will respond to your inquiry as soon as possible.
Will my purchases be used for promotion of Cooper Lu and Co online and on social media? By purchasing from our store, customers acknowledge and agree that we reserve the right
to use images of the items they purchase for marketing and promotional purposes, including on our website and social media channels. Such images may include the monogrammed names or initials of the customer's child. Customers acknowledge that they will not be entitled to any compensation or royalties in connection with our use of these images. If customers do not wish to have their purchased items' images used for marketing purposes, they must notify us in writing at the time of purchase.
If one of your questions was not answered above, please send us an email to shopcooperluandco.com@gmail.com. We are happy to assist you in any way we can.
Thank you and Happy Shopping!